Return and refund policy

QuitEase™ Return & Refund Policy

At QuitEase™, your satisfaction and safety come first.
We want you to feel confident when ordering, which is why we back every order with our 30-Day Guarantee.

When You Are Eligible

You are eligible for a replacement or refund only if:

  • Your product arrives with a verified manufacturing defect that affects its intended function.

  • Your product arrives broken or physically damaged inside its sealed packaging.

In these cases, you may choose:

  • A free replacement (sent immediately), or

  • A full refund if you prefer not to receive a replacement.

Important Health & Safety Conditions

Because QuitEase™ is an oral-use product:

  • Once opened or used, items cannot be returned for hygiene reasons — unless a verified defect is confirmed.

  • Refunds or replacements are not possible for:

    • Change of mind or personal preference

    • Subjective reasons such as “did not meet expectations” or “not as described”

    • Minor cosmetic issues with packaging that do not affect the product itself

    • Damage caused by misuse or improper handling

    • Incorrect shipping details provided by the customer

👉 This ensures every QuitEase™ you receive is 100% brand new and safe.

How to Request a Return or Refund

  1. Contact us within 30 days of delivery at Contact@getquitease.com.

  2. Provide your order number and a clear description of the issue.

  3. Include photo or video evidence showing the defect or damage.

Our support team will review your case. If confirmed, we’ll arrange either a replacement or refund.

Refund processing time: Approved refunds are issued back to your original payment method within 5–7 business days, starting from the date your claim is approved.

Shipping & Delivery

While we strive to ensure fast delivery, we are not responsible for delays caused by couriers, customs, or other external factors.

If your order is lost or stolen in transit, claims must be filed directly with the courier.
However, our support team will gladly assist you in this process where possible.

Frequently Asked Questions

Q: Can I return QuitEase™ if I don’t like it?
A: For hygiene reasons, opened or used items cannot be returned unless a verified defect is confirmed.

Q: What if the packaging is damaged?
A: Minor packaging damage does not qualify for a refund or replacement — only defects with the product itself.

Q: What if my product doesn’t “feel right” or doesn’t meet my expectations?
A: Subjective reasons are not covered. Only proven defects qualify for replacement or refund.

Q: Will I need to return the item?
A: In most cases, no. We resolve verified claims with clear photo/video proof.

Policy Updates

QuitEase™ reserves the right to update this policy at any time.
By purchasing from QuitEase™, you agree to the terms of this Return & Refund Policy.